Piklak Privacy Policy — How Your Personal Information Is Protected

Welcome to piklak. This Privacy Policy ("Policy") explains how piklak (https://piklak.best) collects, uses, stores, and protects your personal data. "piklak", "we", or "us" refers to the organization operating this platform.

By using the Piklak platform, you agree to this Privacy Policy. You are encouraged to read the full policy carefully before registering. This policy is part of our Terms & Conditions' Supplementary.

Piklak follows international data protection standards and complies with applicable laws in Bangladesh. Respecting your privacy is part of our business culture — not just a formality.

Piklak collects your information in several ways. A full explanation is provided below:

A) Information You Provide Directly

• Identity information: Full name, date of birth, National ID (NID) or passport number — required for KYC verification.
• Contact information: Mobile number and email address — used for account communications and transaction confirmations.
• Financial information: Your bKash or Nagad number — for deposits and withdrawals.
• Support conversations: Messages sent via live chat or email — used to improve our service.

B) Automatically Collected Information

• Device Information: Your device type, operating system, and browser — used to ensure a consistent experience.
• IP address & location: Used to determine your approximate location — for security and fraud prevention purposes.
• Usage Patterns: Which pages you visited and for how long, which games you played — all used to improve the platform.
• Login history: Login time, device, and location — for account security purposes.

Piklak uses your information only for specific, necessary purposes. Avoiding unnecessary or excessive use of data is a core part of our policy.

• Account management: Confirming your registration, managing logins, and keeping your account active.
• Transaction processing: Processing deposits, sending withdrawals, and maintaining transaction history.
• Identity verification: Identity verification through the KYC process to prevent minors and fraudulent users from accessing the platform.
• Customer Support: Your information is used to quickly resolve your questions and issues.
• Security & fraud prevention: To detect multiple accounts, bonus abuse, or fraudulent activity.
• Legal Obligation: Anti-money laundering compliance and regulatory reporting requirements.
• Platform improvements: Analyzes usage patterns to improve our services — not personally identifiable.
• Marketing communications: Informing you about promotions and offers — you can opt out of this at any time.

Piklak does not, as a matter of policy, sell your personal data to third parties. However, limited data sharing may be necessary in certain specific circumstances:

• Payment Processor: Information required to process bKash and Nagad transactions is shared only with the respective payment partner.
• Regulatory authority: Under legal obligations, information may be disclosed in response to lawful requests from government or regulatory authorities.
• Technology service providers: Providers of cloud hosting, cybersecurity, and analytics tools — all bound by strict confidentiality agreements.
• Game providers: During gameplay, limited session data is shared with the game operator — no personally identifiable information is included.

Piklak uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. Below is a clear breakdown of which cookies Piklak uses and why:

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect certain platform functionality.

Piklak does not retain your data longer than necessary. Each category of information has its own retention period:

• Account information: Retained for as long as your account remains active. After closure, kept for a maximum of 5 years as required by legal obligations.
• Transaction records: Must be retained for up to 7 years as required by financial regulations.
• KYC Documents: Retained for a specified period in accordance with applicable law, even after account closure.
• Support conversations: Deleted 3 years after the issue is resolved.
• Analytics data: Retained in anonymised form for up to 2 years.
• Marketing consent records: From the date you give consent until the date you withdraw it.

Once the retention period expires, data is securely destroyed. After personal data is deleted, only anonymised statistical data may be retained.

Piklak uses multiple layers of security to protect your data, covering both technical and organizational measures:

• 256-bit SSL/TLS encryption: Bank-grade encryption is applied to every data transfer.
• Encrypted database: All stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security at login — you are encouraged to enable it.
• Access controls: Only authorized personnel within piklak have access to specific user data.
• Regular Security Audits: Regularly reviewed by external cybersecurity experts.
• Suspicious activity monitoring: Immediate alerts are triggered if any unusual login activity or transactions are detected.

As a piklak user, you have several rights over your personal data. These rights are based on international data protection standards:

To exercise any of your rights, email us at support@piklak.best or reach out in Bengali via live chat. We typically respond within 30 days.

Piklak's services are strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.

• Date of birth is verified at registration, and underage sign-ups are automatically rejected.
• If age cannot be verified through KYC, the account will be suspended and all transactions cancelled.
• If we become aware that any data has been inadvertently collected from a minor, it will be deleted immediately.

If you suspect a minor is using Piklak, please report it to support@piklak.best.

Piklak reserves the right to update this privacy policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, you will be notified in advance by email or platform notification.

For any privacy-related questions, concerns, or complaints, please reach out through the following:

• Email: support@piklak.best — privacy-related queries are typically responded to within 24–48 hours.
• Live chat: 24/7 support in Bangla — available from any page on the piklak platform.

Upon receiving a request to exercise your data rights, Piklak will respond in writing within 30 days. Complex cases may take up to 90 days — you will be informed of the reason if that applies.